FAQs

What is the typical charging time for the Air Box?
The charging duration varies depending on the socket adaptor used, ranging from 2 to 6 hours. For optimal charging performance, we recommend using a 30w adaptor and a USB-C double-ended cable. It's important to note that using a USB-C to USB-A cable may extend the charging time.

Can the Air Box be overcharged?
No, it cannot. The intelligent battery design ensures that the device stops accepting a charge once it reaches full capacity. However, we advise against leaving the Air Box plugged in for more than 24 hours.

Is it possible to partially charge the batteries and still use the Air Box?
Yes, you can partially charge the Air Box in situations where the pump runs out of power, or you forget to charge it after the batteries have been depleted. This partial charge will allow you to inflate your sports equipment without harming the batteries.

Can you operate the Air Box while it's plugged in?
Using the pump while it's connected to a power source is not recommended, as it may cause the Air Box to overheat and become damaged.

How long can the Air Box be stored without recharging or damaging the batteries?
The Air Box can retain its charge for up to 12 months with minimal depletion and no adverse effects on the batteries. However, as a best practice, we recommend recharging the Air Box every 6 to 8 months.

Can temperature affect battery performance?
The Air Box can operate in extremely cold conditions, but it's important to note that cold temperatures can reduce battery life. It is advisable to protect the Air Box from cold exposure when it is not in use as a best practice.

Is it possible to bring the Air Box onto an airplane?
Yes, you can, but it must be placed in your carry-on baggage, in compliance with international regulations regarding lithium-ion batteries.

How many kites, wings, or SUPs can the Air Box inflate on a single charge?
On average, the Air Box can inflate 6 to 8 kites, based on a 9m kite size, 6 to 8 wings, based on a 5m wing size, and 2 to 4 SUPs, depending on the dimensions of the inflatable SUP or wing board.

Is the Air Box waterproof?
No, it is not. While the protective shock sleeve offers some resistance to moisture, the Air Box is not designed to be waterproof.

Is it possible for sand to enter the intake?
Yes, it is possible. However, following the best practice of positioning the intake in the downwind direction or placing it on top of your sports equipment can help prevent sand or debris from entering the intake port.